The problem
Most enquiries don't arrive during business hours. They come in at 9pm through a contact form, over the weekend as a missed call, or buried in a Monday-morning inbox alongside twenty other things. By the time someone replies, the good leads have often already booked with whoever answered first.
How it works
The agent picks up every new enquiry — web form, phone, email, or chat — in seconds, not hours. It asks the qualifying questions your best salesperson would ask, checks the answers against criteria you set, and either books the enquiry straight into your calendar or routes it to the right person with full context attached.
Leads that aren't ready yet get nurtured automatically. Leads that are ready reach a human while they're still warm.
What's included
- Instant response across your website, phone, and email channels
- Custom qualifying criteria matched to your sales process
- Automatic scoring, routing, and calendar booking
- Full conversation context handed to your team, not just a lead name
- Weekly reporting on volume, qualification rate, and response time
Typical outcome
Businesses running this agent typically cut first-response time from hours to under a minute, and stop losing after-hours leads to faster-moving competitors. See how this played out for a conveyancing firm in our case studies.