Is this just a chatbot with a different name?
No. A chatbot answers questions on your website. Our agents take actions inside your actual systems — qualifying leads, updating records, sending reminders, filing documents — with a conversational interface as one way in, not the whole product.
Where is our data stored and who can access it?
Infrastructure is Australian-hosted by default. Access is scoped and logged, and we design every engagement to meet the standards expected in regulated industries like legal and healthcare, not just general small business use.
How long does implementation take?
The Workflow Audit takes 30 minutes. A Pilot Build against one workflow is typically live in two to four weeks, depending on how many systems it needs to connect to.
Will this replace staff?
The agents we build take on the repetitive, time-boxed steps — qualifying, routing, filing, reminding — so your people spend more time on judgment calls, relationships, and the work that actually needs a human. Most clients redirect freed-up time rather than cut roles.
Does it work with the software we already use?
Usually, yes. Agents are built to connect to your existing calendar, CRM, practice-management, or job-management software rather than requiring you to switch tools. We confirm compatibility during the Workflow Audit.
What does it cost?
The Workflow Audit is free. A Pilot Build starts from $3,500 as a fixed one-off fee, and ongoing Scale & Support starts from $890 a month. See Pricing for details — final scope is confirmed after the audit, not before.
What happens if something goes wrong?
Agents are built to escalate to a human whenever confidence is low rather than guess. Scale & Support clients also get uptime monitoring and priority response if an issue does come up.
Do you only work with Central Coast businesses?
We're based on the Central Coast and most of our clients are here, but we also work with small businesses in Sydney and Newcastle. Audits and builds run remotely, with an on-site visit when it's genuinely useful.
How do we get started?
Book a free Workflow Audit. We'll map your busiest admin workflow together and tell you honestly whether an agent is worth building for it.